Policy

• Online Film
  Within 30 days of purchase, if you are unable to play the online film for technical reasons, please log in and open a Support Ticket. Our support team will contact you with suggestions to rectify the issue. If you are still not able to watch the film, please reply using the original Support Ticket email you received from us and ask for a refund. We will check to see how much of the film was viewed, and a refund will be issued promptly if you have not watched more than 50% of it.
• DVDs
  Within 30 days of purchase, if your DVD does not play then please login to our site and open a Support Ticket and request a replacement DVD. We will email you a 'Return Materials Authorization' (RMA) number so that you can ship the DVD back and a replacement DVD will be mailed to you.
• Apart from the exceptions noted above, all sales are final.